During Your Stay
Admission and Check-In Procedures
When you arrive at Glendora Community Hospital, please check in at the
Admissions Office located directly in front of the hospital's main entry.
Once the admitting process is completed, a hospital representative will
escort you to your room. When you reach your room, a registered nurse
will meet with you to discuss your plan of care. The nursing staff is
your resource for answers to any questions that may arise during your stay.
Hours: The hospital is open 24 hours a day, 7 days a week.
The hospital has a Bioethics Committee that can help if any questions
arise about your treatment wishes. You can access the Bioethics Committee
by contacting a social worker, or hospital Administration. In the evenings,
nights, and weekends, ask the Operator to page the Nursing Supervisor.
The hospital cafeteria eating area and vendor machine are available for
patients and visitors and we serve lunch from 11:30 a.m. to 1:30 p.m.
Patient mail is delivered to your nursing unit. Flowers will be delivered
to your room as received from florists.
A Financial Counselor is available to help you with your account. You
will need to provide insurance and other financial information when you
are admitted as a patient. Bring your insurance card with you and any
deposit previously discussed with the Financial Counselor. Glendora Community
Hospital accepts Medicare, Medi-Cal, and many other types of insurance.
We have contracts with many Health Maintenance Organizations (HMO's),
Preferred Provider Organizations (PPO's) and employer insurance groups.
(Please note: medical authorization is required on most of these contracts
prior to treatment.)
Interpreters are available in the hospital. Additionally, through the
use of Language Line Interpretation Services, interpreters are available
in more than 25 languages including Sign Language. Special equipment is
available for our deaf patients. If you need an interpreter, ask your
caregiver for assistance.
Menus are delivered daily to patients to select meals for the following
day. Special diets ordered by your physician may limit some of your choices.
Nourishment is available 24 hours a day. A dietitian is available to set
up a snack plan according to your diet.
Please leave all medications at home. Make sure and tell your doctors
and nurses what medications you are taking. We need to know what over-the-counter
medications you are taking, in addition to the drugs prescribed by your
Parking is provided free as a service to our patients and visitors.
Resolution of Care Issues
Glendora Community Hospital is committed to providing the best care possible
and to assuring complete satisfaction with your stay. Should you have
any issues about your stay, there are several ways to receive a speedy
response to your concerns.
Glendora Commnunity Hospial is a non-smoking facility. Smoking is not
allowed in patient rooms, hallways, lobby areas or anywhere inside the
hospital. Smoking is also not allowed on the patios adjacent to the patient-care
areas. Designated smoking areas are located outside the hospital.
To receive calls, family and friends may reach you by calling (626) 852-5000
and requesting your room number. For direct calls to your room, ask your
caregiver for the four-digit extension assigned to your phone. To request
to have calls held, dial the operator at "O."
Note: No calls are put through to patient rooms after 9 p.m.
When making calls, please note the following:
For calls inside the hospital: Pick up the phone and dial the four-digit extension desired.
For calls going outside of the hospital: For local calls, pick up the phone, dial "9." After the dial
tone, dial the seven-digit number. For calls outside the (626) area code,
pick up the phone and dial "9" and then "0" to reach
the operator who will take your billing information (i.e. calling card,
credit card or bill to another number).
Cellular phones: Use of cellular phones interferes with vital hospital equipment. If you
want to use a cellular phone, please step outside of the hospital.
TDD/TTY: For hearing-impaired patients, your registered nurse will provide the
necessary telephone equipment.
Pay Phone: Located outside of the front lobby.
We recommend that you leave your jewelry, money and other important personal
belongings at home. For assistance in securing your valuables or inquiring
about lost or found items, ask a member of your nursing care team. On
admission, your nurse will record your personal belongings.
We encourage loved ones to visit patients and we make every effort to
provide a safe and comfortable environment for our patients and visitors.
While receiving care, patients have the right to decide who may or may
not visit, and those visitors are allowed without regard to race, color,
national origin, language, religion, gender identity, sexual orientation,
physical or mental disability, or socioeconomic status.
Our staff and caregivers understand the important role that visitors and
support persons play and every effort is made to ensure that our patients’
support person is embraced as a valued member of the care team.
- To safeguard the comfort of all our patients, visitors are asked to talk
quietly and leave promptly when visiting hours have ended.
- The visiting times and/or the number of visitors may be limited in certain
circumstances to protect the health, safety, and privacy of our patients.
- If visitors are not feeling well or have an illness that can be transferred
to our patients, please refrain from visiting.
- Visitors must follow infection control precautions, keep noise to a minimum,
refrain from taking photographs or videos, and comply with restrictions
on smoking, alcohol and illegal substances.
- Before entering and after leaving your loved one's room, make sure
to wash your hands.
- All children must be in the company of a responsible adult and may not
be left unattended.
Visiting hours are from 12 p.m. to 1:30 p.m. and 4:30 p.m. - 6:30 p.m.
Exceptions are made to meet the needs of patients and families. If a patient
is sharing a room, visitors should restrict themselves to no more than
two people per patient at any one time. Patients who require restrictions
for infection-control purposes will have signs on the doors of the hospital
room. Children under 12 must be accompanied by an adult at all times.
All children are not allowed to wander in the hospital, and should stay
within designated waiting areas.